Please call 03445735573 (option 2) oremail [email protected] to discuss this.

Unfortunately, we do not accept orders that are placed from outside of the UK.

Please call 03445735573 (option 2) or email [email protected] to discuss price-matching options. 

Yes, to order over the phone please call 03445579907 (option 2, then option 3).

We accept Visa, Visa Debit or Mastercard.

We deliver to most of the UK, but there are some places we can’t get to right now.
If you live in the Scottish Highlands or remote parts of Scotland, unfortunately, we are temporarily unable to deliver to these locations.
If you live in the Channel Islands, the Isle of Man, Isles of Scilly, Northern Ireland, or the Republic of Ireland, we’re sorry, but we can’t deliver to you.

Unfortunately, not. Please click here to find the relevant SMEG subsidiary.

Delivery is currently free for all purchases

Delivery times vary based on the items ordered and the location of delivery. You can read more about this here.
Estimated delivery dates (If in stock & picked in the warehouse):

• Smaller machines and accessories approx 3-5 working days
• Larger machines approx 7-10 working days.

Once you have received your order confirmation our trusted delivery partner will send you an SMS to book your delivery window. Speed of delivery will be dictated by your location, but you will always be offered the earliest available delivery date. Delivery is currently free for all purchases.

Yes. You can do this via the SMS the delivery team sent you when you made the booking.

Unfortunately not, your appliance must be handed to you to avoid your appliance getting damaged or stolen.

Once your order is out for delivery you can track it via the SMS sent from the delivery team.

One of our trusted 3rd party courier's will deliver your order, they are selected specific to individual order requirements.

The delivery company will either return the item to us or notify us of a failed delivery. We will then get in contact to rearrange the delivery with you.

Depending on what stage your order is at we may be able to make some amendments.
Please contact us here and select 'Amend my order' – Order Support / You will then need to input your order reference, reason for contact, and a few more details.

Yes, if you have had your products for fewer than 14 days. Contact us about this here.

• If you haven’t used your appliance and still have the original packaging, we will refund you minus the original delivery cost.
• If you no longer have the packaging or have used your appliance there will be a cost related to returning your product, this could be up to £99.00.
• The team will contact you directly to arrange collection. Once we’ve collected it you will receive your refund within 14 days, minus any charges. Please note if you purchased any services with your new appliance, we will not be able to refund you for these as they will already have been completed.
• If you’ve had your appliance for more than 14 days, we are sorry, but we cannot offer to take it back or offer you a refund.

If you need to exchange your product, please contact us here and Amend My Order from the drop-down menu and we'll let you know what the options are.

If you have a problem with your product and do not have proof of purchase, please complete our online support portal form here. Please note we are unable to authorise any returns where you do not have proof of purchase, your confirmation email can also act as proof of purchase.

Let us know a soon as possible, please click here to contact us.

Let us know so we can help resolve this as quickly as possible.Click here so we can point you in the right direction.

Please complete our online support form if you need to make a complaint. You can do this here.

Appliances purchased through our online stores are supplied complete with a manufacturer's 2-year guarantee.

To register your warranty, click here.

We won’t be able to offer a repair or replacement free of charge if your product is out of warranty, but we may still be able to help in some way. Please fill out our online support form here.

We have a selection of La Pavoni coffee machines located at our head office in Abingdon, and a selection at our London store. Please check with us before visiting if you would like to view a specific model.

We would advise booking an appointment to ensure there is someone available to assist you. To book a demo at our London store, please click here.

To turn on the La Pavoni Lever Machine, follow these steps:
1. Fill the tank with cold water through the cap on the top of the machine.
2. Connect it to a power source and ensure that the power switch is in the "on" position.
3. Allow the machine to heat up for at least 15 minutes before using it. If you have a model with a boiler pressure manometer, it will show above 0.5 bar pressure (or be in the green zone) when the water temperature is above 95ºC.

The espresso liquid extraction should take about 25-30 seconds, and you will control the extraction with how much coffee and how fine you grind. The amount of coffee you use will depend on the size of your portafilter basket. As a general rule, we advise 6-8g for a single, 14-18g for a double and 7-20g for bottomless (also known as “competition£ filter or "naked portafilter”).

Generally, aim for an extraction time of about 25-30 seconds. Use a similar amount of coffee each time and extend (finer grind setting) or shorten (coarser grind setting) the extraction time.

To pull a shot of espresso with a La Pavoni Lever machine, follow these steps:
1. Heat the machine, dry the portafilter and fill the portafilter with coffee.
2. Grind, dose, and tamp the coffee to ensure an even extraction.
3. Place the portafilter into the machine and position your (pre-heated) cup.
4. Pull the lever up slowly and steadily, listen for hiss of the piston (which lets the water into the group head), then count to 10 seconds for the pre-infusion (or however much time you prefer to leave the coffee to pre-infuse, there are many “recipes”), then pull the lever down, allowing the water to pass through the coffee in a steady flow for about 25 seconds.
5. Extracted coffee should have a "crema" and it's best if it also has "tiger stripes" on top.

To froth milk with a La Pavoni Lever machine, follow these steps:
1. Fill a small (350ml) pitcher with cold milk.
2. Place the pitcher under the steam wand and turn the steam knob to start the steam – "stretching the milk" – introducing the air until the milk reaches about 30ºC, and then - "texturing the milk" – bring the jug slightly up to "break" all the big bubbles until it reaches approximately 55ºC.
3. Swirl the milk around the jug to amalgamate the milk and the foam until it starts to look glossy.
4. The result should be a silky "microfoam" – try watching some videos online on "latte art techniques" for additional tips.

To clean the La Pavoni Lever machine:
1. Regularly purge the machine by
drawing some water without the portafilter between shots and using a stiff brush to clean around the bottom of the group head.
2. From time to time, you can also pour some diluted lemon juice/citric acid or white vinegar into the boiler, heat the machine, and purge it with it inside, then fill it again with clean water and purge to get rid of any residue of lemon or vinegar etc.
3. If you can use soft water, it will help your coffee taste better and keep limescale from building up around the heating element.
4. Clean the outer part of the machine when it is cold and switch it off. Don't use abrasive materials or liquids, as you might scratch the machine.
5. It's recommended to clean the La Pavoni Lever machine after each use to prevent any build-up of coffee oils or milk residue.
6. Clean the steam wand every time it is used for milky drinks.

If you experience low pressure or leaking water, disconnect the machine from the socket and check where the leak is coming from. Ensure there is water in the tank and the top cap is closed correctly. Contact SMEG or your local repair centre if you are unsure.

To make a perfect espresso on the La Pavoni machine, you need a scale showing precisely 0.1 grams, fresh coffee beans, a tamper, and a good coffee grinder. We recommend using the La Pavoni Cilindro grinder for optimal grind consistency and aesthetic appeal.